Frequently Asked Questions

Yes we do! We ship worldwide! 🌍

For domestic orders in Sweden we use PostNord and Bring.

For International orders we UPS or National Post service.

We are working on offering more shipping options soon! We want to give you the best options possible!

We can ship to PO Boxes, if you choose home delivery.

We do not cover extra charges related to customs or taxes outside of the EU. Please check your country's custom information before purchasing from us. If you have any questions, you are more than welcome to contact us and we will gladly assist you.

Paypal/VISA/Mastercard/Google Pay/Shop Pay are available as payment methods for all countries.

If you're located in Sweden, Norway, Finland, Germany, Austria, Belgium, Netherlands, Italy, Spain and United Kingdom you can use Klarna.

Your payment information is secure with Shopify. As a store on their platform, we do not have access to any specific details about your payment methods. Shopify uses advanced encryption technology and complies with industry security standards to ensure the highest level of protection for your personal and financial information.

Shopify takes security very seriously and uses advanced encryption technology to protect your personal and financial information during the checkout process. They also comply with industry security standards to ensure the highest level of protection for your information.

We guarantee the integrity of the outer packaging/shipping box of the product at the time of shipment. Please inspect the package upon receiving the order, and document any damages to the outer packaging.

Since most of our products are powder products, breakage can unfortunately happen. Of course, the chance of this happening is very small. We have provided safe packaging for all-round protection of our products.

If such a small probability event occurs, please contact our customer service us as soon as possible, and we will assist you.

If you failed to pick up your order, provided the wrong address information, refused to accept the order, refused to go through customs clearance and the package is returned, you will bear the cost of returning the package.

If the product you received is damaged or lost during the transportation process, please take a photo of the damaged product and the outer packaging/shipping box and send it to our customer support team as soon as possible, and we will be happy to help you.

Do not throw the outer packaging/shipment box away since we need photos of it in order to reclaim your package to the shipping carrier.

To prevent fraud, we will either give you a partial refund to compensate for the damage, or if the damage is too big we will replace the broken item.

Sometimes the carrier update the tracking before the packages have been delivered. Please wait for 24 hours and if the package has not been delivered, please contact us and we will do our best to help you.

If you have chosen home delivery, and the tracking says it has been delivered to the correct address, we do not cover any charges if the package gets lost or stolen. We always recommend our customers to choose delivery to an access point for security reasons.

If you suspect your package has been stolen report it to the shipping company as well as the police.

Please contact us as soon as possible and we will see what we can do. If the package has been fulfilled, we unfortunately cannot change anything in your order.

We have a limit of 4 pieces per item to prevent fraudulent orders.

Please contact us as soon as possible and we will try and help you.. If the package has been fulfilled, we unfortunately cannot change anything in your order.

If you want to return your order, you can contact us and we will assist you. Please include your order number as well as a clear statement of which items you would like to return and why.

When purchasing items from this website you as a customer have the legal right to a 14-day right of withdrawal which is valid once you have received a product that you have ordered..

You must contact us immediately and at the latest within the legislated 14-day period after your right of withdrawal to be able to send the product back to us. Product must be unopened and unused.

You as customer, account for /pay for return shipping, delivery and the conditions of the products when returning. The products should therefore be sent well packaged and in their original packaging.

Regarding the return amount we reserve the right to withdraw a sum corresponding to the depletion compared to the products original value when used or damaged.

We reserve the right to always decline orders after they are placed. Due to high volumes of fraudulent order attempts, we have automatic cancellations of orders that are flagged in the system. If you feel that the cancellation is not valid, please contact us, and we will be happy to manually review your order.

Yes, all of our makeup products are vegan.

Our official online store, glossgods.com, is the only place where you can find all of our products.

The only other affiliated retailer is Lyko.se

Your purchase of GlossGods products is only for your personal use. By purchasing GlossGods products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

We love to help! Please contact us and we will be happy to assist you.

We are based in Sweden.

Yes, we do offer an affiliate program. Please read more here

We don't really have an official PR list - we believe in sending products that the profile/influencer will actually like and use. Therefore, we try and match our releases and profiles. We think it is a waste to send products to people that won't use them.

If you feel that you should be on our radar, please reach out! We love to e-meet new people.

Yes, always!

Our animal rescue fundraiser, please read more here.