Complaints / Chargeback / Cancellation
The receiver is responsible for checking the delivery and the products are unharmed in connection with the receipt of package. In case of any problems with the package or missing goods must a written communication sent to our email within a reasonable time.
Receipt / Order Confirmation
When order placed, you will receive an e-mail with an order confirmation. With the delivery you receive your paper receipt.
Missing orders or defective orders
Contact us within 14 days of receipt of your item. Therefore, check your package as soon as possible to ensure that everything is delivered correctly.
Received information about this later than 14 days GLOSSGODS reserves the right to refuse the return, replacement or cancellation of a purchase. If you received the wrong item is GLOSSGODS for all shipping costs.
Cancellation
If you change your order immediately after the final order, please contact us immediately. If we have already sent your order can not be canceled, but you may return it to us. The customer is then responsible for return shipping.
Charge-back
If you regret your purchase, please contact us within 14 days of receipt of the product. The product must be unopened and unused. You get a case number of us that you write on the package and send it back. When we approved the product is essentially unchanged we will refund the amount of purchase within 30 days. The customer is only responsible for return shipping to us.
It is important that you package the product, you must return carefully when the product must be in new condition when it arrives to us. Returns that do not have the case number may be delayed in processing. The right does not apply if the product is used, damaged, the product is significantly changed or otherwise modified. Opened and / or used products can not be refunded.
transport damage
In cases of broken or opened cardboard box on delivery, contact your delivery right away when you get the package. They have forms for the claim. Post Customer Service at www.posten.se or 0771-333310 can also help you if you want to handle your case from home. Please contact us and we will help you as best we can.
Complaint
Email us and describe the problem in as much detail as possible. You will receive a case number when approving return to accompany the package that you send back. Complaints of damaged / defective product must be made within a reasonable time from the receipt of the product.
After approved the return issue, send the product to:
Gloss of Sweden
Kungsgatan 59
903 26 Umeå
Sweden
Received information about this later than 14 days GLOSSGODS reserves the right to refuse the return, replacement or cancellation of a purchase. If you received the wrong item is GLOSSGODS for all shipping costs.
The right does not apply if the product is used, damaged, the product is significantly changed or otherwise modified. Opened and / or use makeup, skin care and hygiene products withdrawn not because out sanitary reasons.
Warranty & Instructions
Guarantees on goods supplied by their manufacturers GLOSSGODS makes no additional warranties beyond the manufacturer specified. If you feel unsure of the guarantee or the instructions that come with your product, please contact us prior to use so we can help you. We can not take responsibility for possible hypersensitivity to the ingredients in a product or sample, if you are unsure about the product, please contact us by email before ordering.
Prices
All prices are showed with VAT included. Orders will be processed in SEK (Swedish Krona) only. For convince sake international customers can see prices in other currencies until checkout.
Payment information
We use Klarna for Swedish customers and Mondido for International as well as Swedish customers. Both provide secure payments with appropriate handeling.
Shipping
Shipping is handled by Postnord for Swedish as well as International customers. The cost of shipping for your order will be shown while checking out. For further information, see Shipping Information.
Cookie/Privacy Policy
Our cookie policy can be read here
Gloss ACADEMY i Norr AB is responsible for purchases made on this website.
Company Registration Number: 556968-3930
Address: Kungsgatan 59
903 26 Umeå
Sweden