Domestic Shipping Policy (Sweden)

For domestic orders within Sweden, we offer delivery with DHL Service Point.

Delivery time: 1–4 business days after your order has been dispatched.*

Your parcel will be delivered to the DHL Service Point selected at checkout. If you do not select a specific Service Point, your parcel will be delivered to the Service Point closest to your address. Please note that if your chosen Service Point is full or unavailable, DHL may redirect your package to another Service Point in your area.

You will be notified by email and/or text message when your parcel is ready for collection.

This delivery option is not insured by GlossGods. We are not responsible for packages that have been marked as delivered by the carrier. If you would like your order to be insured during delivery, please select one of our insured shipping options at checkout.

*Delivery times may be longer in certain areas.

Distributing time

We aim to dispatch all orders within 2 business days. However, during launches, campaigns, holidays, or other periods of high order volume, processing may take up to 10 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

If we experience an unusually high volume of orders, dispatch times may be longer than usual. In the event of a significant delay affecting your order, we will contact you by email.

If your order has not been dispatched within the stated timeframe and you have not received any information from us regarding a delay, please contact us at customercare@glossgods.com or through our Customer Service form.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

The estimated delivery time for domestic orders within Sweden is 2–5 business days after your order has been dispatched.

Please note that delivery times are estimates and may vary depending on your location, the carrier, and circumstances outside of our control.

Order & Shipment Confirmation 

Once your order has been placed, you will receive an order confirmation email confirming that we have received your order.

When your order has been processed and dispatched, you will receive a separate shipping confirmation email containing your tracking information, allowing you to follow your parcel’s journey.

Unclaimed packages

If a parcel is not collected within the carrier’s specified collection period and is returned to us, additional fees may apply. These costs are the responsibility of the customer and may include return shipping, carrier fees, handling and administration fees.

Once we have been notified that a parcel is being returned as unclaimed, we will contact the customer and provide information about the applicable fees and available options.

The customer can then choose between having the order resent or receiving a refund. Additional shipping costs may apply if the order is resent. If a refund is requested, the applicable fees will be deducted from the refund amount.

The total cost may vary depending on the destination country, shipping method and fees charged by the carrier.

If you have any questions regarding an unclaimed package or the applicable fees, please contact our Customer Service team.

International Shipping Policy

Processing & Dispatch Time

We aim to dispatch all orders within 2 business days. However, during launches, campaigns, holidays, or other periods of high order volume, processing may take up to 10 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

If we experience an unusually high volume of orders, dispatch times may be longer than usual. In the event of a significant delay affecting your order, we will contact you by email.

If your order has not been dispatched within the stated timeframe and you have not received any information from us regarding a delay, please contact us at customercare@glossgods.com or through our Customer Care form.

Shipping Options

We offer a selection of tracked international shipping options depending on the destination country. The available carriers, delivery methods and shipping costs for your order will be displayed at checkout. 

Where available, we recommend choosing delivery to a Service Point or Access Point for added security.

For home deliveries, please make sure that your delivery address is correct and that there is a safe and accessible location for the carrier to deliver your parcel. If your tracking shows that your parcel has been delivered but you are unable to locate it, please contact the carrier and our Customer Care team as soon as possible so the matter can be investigated.

Depending on your location, available shipping options may include:

PostNord – Mailbox or Home Delivery
Tracked delivery through Swedish Postal Services and their local postal partner in the destination country. Final delivery is handled by the receiving country’s postal service.

UPS Home Delivery
Tracked delivery directly to the delivery address provided with your order.

UPS Access Point
Tracked delivery to a UPS Access Point. You will be notified when your parcel is ready for collection.

DHL – Europe
Tracked DHL delivery is available to selected European destinations. Available DHL delivery methods may vary depending on the destination country.

Please note that not all shipping options are available in every country. The delivery methods available for your specific address will always be displayed at checkout.

Shipping rates & delivery estimates

Shipping costs are calculated based on your destination and selected delivery method and will be displayed at checkout.

Estimated delivery times vary depending on the destination country and shipping method. Where available, an estimated delivery time will be displayed at checkout.

Please note that delivery times are estimates and may be affected by customs processing, local carriers, public holidays, or other circumstances outside of our control.

Order & Shipment confirmation

Once your order has been placed, you will receive an order confirmation email confirming that we have received your order.

When your order has been processed and dispatched, you will receive a separate shipping confirmation email containing your tracking information, allowing you to follow your parcel’s journey.

Estimated delivery times are as follows:

Estimated Delivery Times

Estimated delivery times after dispatch are:

Norway, Finland & Denmark: 3–5 business days
United Kingdom: 3–7 business days
Europe: 4–10 business days
United States: 7–15 business days
Australia: 10–20 business days
Rest of the world: 5–25 business days

Please contact our Customer Care team if you would like a more specific delivery estimate for your country.

Delivery times are estimates and may vary depending on the destination, selected shipping method, local carrier and customs processing. Customs authorities in the destination country may hold or delay a shipment for additional processing, which is outside of our control.

Unclaimed Packages

If a parcel is not collected within the carrier’s specified collection period and is returned to us, additional fees may apply. These costs are the responsibility of the customer and may include return shipping, carrier fees, handling and administration fees.

Once we have been notified that a parcel is being returned as unclaimed, we will contact the customer and provide information about the applicable fees and available options.

The toal cost may vary depending on the destination country, shipping method and fees charged by the carrier.

If you have any questions regarding an unclaimed package or the applicable fees, please contact our Customer Service team.

Customs, Duties & Tariffs

All orders are shipped from Sweden, although individual products may have been manufactured in other countries.

International orders may be subject to import duties, taxes, customs fees or tariffs imposed by the destination country.

Duties Paid at Checkout (DDP)

For destinations where Delivered Duty Paid (DDP) is available, applicable import duties, taxes and tariffs will be calculated and charged at checkout. This means these charges are paid in advance as part of your order and should generally not be collected again upon delivery.

Duties Not Paid at Checkout

For destinations where duties and taxes are not collected at checkout, the shipment may be subject to additional charges upon arrival in the destination country. These charges are determined by local customs authorities and/or the carrier and are the responsibility of the customer.

GlossGods does not determine or control charges imposed by local customs authorities and cannot remove or reimburse customs duties, taxes or tariffs charged outside of our checkout.

Customer Information & Customs Clearance

The customer is responsible for providing complete and accurate contact, shipping and customs information when placing an order. This information may be required by the carrier or local customs authorities to clear the shipment.

Missing, incomplete or incorrect information may result in delays, additional fees, the parcel being returned to us, or, where permitted by local regulations, the parcel being abandoned or destroyed by customs or the carrier.

Refused or Unpaid Customs Charges

If a customer refuses or fails to pay applicable customs duties, taxes or tariffs that were not collected at checkout, the shipment may be returned to us, held by customs, or otherwise handled in accordance with local regulations.

If the parcel is returned to GlossGods, any costs incurred as a result of the return, including return shipping, carrier fees, customs charges and handling or administration fees, may be deducted from the refundable order amount.

If a parcel cannot be returned to us and is abandoned, destroyed or otherwise disposed of by the carrier or customs authorities due to unpaid charges or missing information, a refund may not be possible.

Customs regulations and charges vary by country. We recommend checking your local import regulations before placing an order if you are unsure about the charges that may apply.