Frakt + Ordrar

  • Fraktkostnaden varierar beroende på leveransadress och valt fraktsätt.

    Vi förbehåller oss rätten att ändra valt leveransalternativ om det inte är tillgängligt i ditt område.

  • Vi skickar till de flesta länder internationellt. Vissa länder kan dock vara begränsade i kassan på grund av fraktrestriktioner. Om du behöver hjälp är du välkommen att kontakta oss.

  • Du får ett spårningsnummer via e-post när din order har skickats.

  • Om en vara har skadats under transport hjälper vi dig självklart. Kontakta oss med dina orderuppgifter och bifoga bilder på den skadade produkten samt ytterförpackningen.

    Checklista:

    • Kontrollera paketets skick vid leverans.
    • Dokumentera eventuella skador med bilder.
    • Spara kartongen om paketet är skadat – fraktbolaget kan behöva den som bevis.

  • Kontakta oss gärna. Vi behandlar ordrar snabbt, och om din order redan har behandlats kan vi tyvärr inte göra några ändringar.

  • Inom EU: Inga tullavgifter tillkommer inom EU.

    Norge: Vi har ett VOEC-nummer registrerat i Norge.

    Utanför EU: Kontrollera ditt lands tullregler innan du genomför ditt köp.

    Vi står inte för eventuella tull- eller importavgifter, men i vissa fall kan alternativet Delivery Duty Paid (DDP) erbjudas i kassan.

  • Betalningar är säkra via Shopify. Vi har inte tillgång till dina betaluppgifter. Shopify använder avancerad kryptering för att skydda din information.

Returer

  • Inom EU: 14 dagars ångerrätt från det att du mottagit din vara. Produkten måste vara oöppnad och oanvänd. Kunden står för returfrakt och ansvarar för produktens skick.

    Utanför EU: Tyvärr kan vi inte ta emot returer från kunder utanför EU.

    👉 Läs hela returpolicyn här

  • Tyvärr kan vi inte erbjuda fria returer. Returfrakt betalas av kunden.

  • Vi erbjuder ibland fri frakt-kampanjer. Kolla i varukorgen för att se aktuella erbjudanden för fri frakt.

  • Vi hanterar ordrar snabbt. Om din order redan har skickats kan vi tyvärr inte avbryta den. Kontakta gärna vår kundservice.

    Observera att vår kundservice är stängd under helger och röda dagar.

  • Ordrar som inte hämtas ut eller har felaktig adress och därför returneras till oss debiteras returfrakt och hanteringsavgifter. Dessa kostnader står kunden för och dras av från eventuell återbetalning. Vänligen kontrollera att dina adressuppgifter är korrekta i kassan.

Generella Frågor

  • För närvarande säljer vi våra produkter endast via glossgods.com.

    Vi är medvetna om att våra produkter säljs vidare av tredjepartsaktörer, men dessa är inte auktoriserade återförsäljare.

  • Vi har ingen officiell PR-lista. Vi tror på att skicka produkter till profiler och influencers som genuint kommer att gilla och använda dem. Därför försöker vi matcha våra lanseringar med relevanta profiler. Vi ser det som slöseri att skicka produkter till personer som inte vill använda dem.

    Om du känner att du borde finnas på vår radar - ansök gärna till vårt ambassadörsprogram! 💜

  • Ja, alla våra produkter är veganska & cruelty free

  • Shipping & Delivery

    Domestic Shipping (Sweden)

    • Consignment Note 1st Class (Mailbox or Door)

      • We offer delivery with DHL (within EU) and PostNord outside of EU.
      • Delivery time: 1-2 business days after order distribution*. If the package doesn't fit in the mailbox, it may be delivered to your door or in a bag outside the mailbox. You'll be notified upon delivery. For tracking and notifications, download the Postnord app.
      • We don't take responsibility for packages marked as delivered DHL or PostNord.
      • *Delivery may take longer in some areas.

    • Pick Up Parcel - DHL 

      • We offer delivery to DHL service points.
      • Delivery time: 1-2 business days after order distribution*.
      • You'll be notified via SMS/email when your package is ready for pick-up.
      • Unclaimed packages are returned to us. Customers will be charged for shipping costs and a return fee.
      • *Delivery may take longer in some areas.

    • Distribution Time

      • We aim to dispatch orders within 2-5 business days, but it may take up to 10 business days during high order volumes. Orders placed on weekends or bank holidays are processed the next business day. If there are significant delays, we'll notify you via email.

    • Shipping Rates & Delivery Estimates

      • Shipping charges are calculated at checkout. Estimated delivery for domestic orders is 2-5 business days. But it may take up to 10 business days during high order volumes.

    • Shipment Confirmation

      • You'll receive an email notification with a tracking number once your order is shipped.

    • Unclaimed Packages

      • Unclaimed packages with DHL cost 86 SEK, and the return shipment costs 55 SEK, plus a 30 SEK administration fee.

    International Shipping

    • General Information

      • We aim to dispatch orders within 24-48 hours. Orders placed on weekends or bank holidays are processed the next business day. If there are significant delays, we'll notify you via email.
      • Due to U.S. tariffs, we place all orders from the U.S. on hold and contact the customer regarding the order and any potential customs fees.
        Please check your inbox (and spam folder) for an email from us.
      • We're not responsible for packages marked as delivered by the freight company. We recommend choosing delivery to an access point for security reasons. If you suspect theft, report it to the shipping company and the police.
      • For UPS home delivery, you can set options through UPS My Choice.

    • Shipping Rates & Delivery Estimates

      • Shipping charges are calculated at checkout.
      • Estimated delivery times:
        • Norway/Finland/Denmark: 3-5 Business Days
        • UK: 3-7 Business Days
        • EUR: 4-10 Business Days
        • USA: 7-15 Business Days
        • AUS: 10-20 Business Days
        • Elsewhere: 5-25 Business Days.
      • Contact us for specific delivery time estimates for your country.

    • Unclaimed Packages

      • Unclaimed packages with DHL cost 86 SEK, and the return shipment costs 55 SEK, plus a 30 SEK administration fee.

    • Customs, Duties & Tariffs 

      • Local customs may hold packages for 2-3 days, which is beyond our control.

      • Order will ship from Sweden, but may have other production countries.

        Customs may apply import duties, taxes, or tariffs upon delivery.

        These charges are not included in the product order total and must be paid by the customer directly at glossgods store checkout if delivery includes Delivery Duty Paid - or directly to the freight company. The customer are responsible for entering correct contact information, to make sure that the order can clear customs, and understand that failure to provide complete information may result in delays or extra fees from the carrier or the customs office.

        GlossGods has no control over these charges and cannot remove or reimburse them.

        By placing an order, you agree to these terms and understand that refusing to pay customs fees may result in the order being returned or destroyed, and that GlossGods is not responsible for any loss due to unpaid tariffs or have any obligation to reimburse you. Any extra costs that occur, due to customer refusal to pay or lack of information from the customer, will be deducted from the order amount before any refunds or repayments.

    Payment Information

    • How do you handle my payment information?
      • Your payment information is secure with Shopify. As a store on their platform, we don't have access to specific details about your payment methods. Shopify uses advanced encryption technology and adheres to industry security standards to ensure the highest level of protection for your personal and financial information.

    Product Information

    • We strive to represent our products as accurately as possible. However, we don't guarantee that product images reflect their exact appearance. Differences might arise due to monitor settings, photo quality, and resolution.
    • We reserve the right to correct any misprints on our website, and we can't guarantee that all products will always be in stock.

    Changes to Terms

    • We reserve the right to modify these terms at any time. Any changes will be posted on our website. By placing an order or visiting our website, you accept any changes made to these terms.

    Contact Information

    • Glossgods Cosmetics
      • Office is Located in Umeå, Sweden. Warehouse is located in Kalmar, Sweden.
      • Email: customercare@glossgods.com
      • Company Registration Number: 559062-0869

    Cookies & Personal Data

    • Cookies: Visitors to our website should be informed that cookies are used for integrity purposes. You can set your browser to deny cookies by default.
    • Personal Data: By shopping at Glossgods Cosmetics, you accept our data protection policy. We value your privacy and never collect more information than necessary. We never sell or transfer your data without a legal basis. For a detailed breakdown of how we handle your data, please refer to our Privacy Policy.

    Right of Withdrawal

    • You have a legal right to a 14-day withdrawal period after receiving a product you ordered. To exercise this right, contact us at customercare@glossgods.com with your details and a clear statement of which items you'd like to return and why.
    • Some products, like sealed health or hygiene items, are exempt from this right if their seals are broken.

    Reclaims & Complaints

    • We inspect all products returned to us. If they're damaged or incorrectly dispatched, we'll resolve the issue in line with consumer protection laws.
    • Always contact us before returning a damaged product.
    • For complaints, contact customercare@glossgods.com with details of the issue.
    • We follow guidelines set by The National Board for Consumer Disputes (ARN) in Sweden.

    Disputes & Choice of Law

    • If disputes can't be resolved with our customer service, you can turn to The National Board for Consumer Disputes in Sweden (ARN). If you're outside Sweden but within the EU, you can file a complaint online at the European Commission's Online Dispute Resolution platform.
    • Disputes concerning these terms shall be interpreted according to Swedish law.