The short & Sweet version
We have summarized the most important information in a quick & easy format.
For the complete information - just keep scrolling 😘
International Shipping
Yes, we ship worldwide! 🌍
PO Boxes:
Only available if you choose home delivery with UPS
Shipping Cost
- Based on package weight.
- Free shipping for orders over SEK 750 (within Sweden) and EUR 135/USD 150 (EU/US). Please be aware that due to currency exchange, the minimum order limit may fluctuate.
Customs/Taxes
We do not cover any customs or import taxes.
Within EU:There is no Customs fees within the EU.
If you live outside of EU, Check your country's customs info before purchasing.
We are not covering any customs/taxes related expenses. If one of our team members communicates with you, and give you the wrong information, you are still responsible for double checking. We can expect our small team to be responsible for knowing all countries customs situations.
Return Policy
- Contact customer service with order number and return details.
- Within EU: 14-day right of withdrawal from product receipt. Product must be unopened and unused. Customer covers return shipping and product condition.
- Outside EU: Unfortunately, We are unable to accept returns from customers outside of the EU.
Cancellations
Contact us immediately. If processed, changes can't be made . Returns are possible upon receipt.
Unexpected Cancellation
Due to fraud prevention, some orders may be auto-canceled. Contact us if your order has been canceled and you want a manual review.
Uncollected orders
Contact customer service. Costs for uncollected or incorrectly addressed orders are on the customer.
Inspect upon received
Check package integrity upon receipt. Document any damages.
Damaged Orders
Damaged Orders: Photograph damaged product and packaging - the shipping label has to be seen in the pictures. Always keep the freight boxes until we have processed your claim. Send everything to our customer support team and they will gladly help you.
Tracking Issues
- If tracking shows delivery but you haven't received it, wait 24 hours then contact us.
- For home deliveries marked as delivered, we don't cover losses. Report suspected theft to the carrier and police.
Order Changes
Contact us immediately. Changes can't be made once packed.
Payment Methods
Paypal, VISA, Mastercard, Google Pay, Shop Pay (all countries). Klarna (selected European countries).
Security
Payments are secure with Shopify. We don't access your payment details. Shopify uses advanced encryption for protection.
Know before you shop
Shipping & Delivery
Domestic Shipping (Sweden)
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Consignment Note 1st Class (Mailbox or Door)
- We offer delivery with Early Bird or Postnord.
- Delivery time: 1-2 business days after order distribution*. If the package doesn't fit in the mailbox, it may be delivered to your door or in a bag outside the mailbox. You'll be notified upon delivery. For tracking and notifications, download the Postnord app.
- We don't take responsibility for packages marked as delivered by PostNord.
- *Delivery may take longer in some areas.
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Pick Up Parcel - DHL
- We offer delivery to DHL pick-up points.
- Delivery time: 1-2 business days after order distribution*.
- You'll be notified via SMS/email when your package is ready for pick-up.
- Unclaimed packages are returned to us. Customers will be charged for shipping costs and a return fee.
- *Delivery may take longer in some areas.
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Distribution Time
- We aim to dispatch orders within 2 business days, but it may take up to 5 business days during high order volumes. Orders placed on weekends or bank holidays are processed the next business day. If there are significant delays, we'll notify you via email.
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Shipping Rates & Delivery Estimates
- Shipping charges are calculated at checkout. Estimated delivery for domestic orders is 2-5 business days.
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Shipment Confirmation
- You'll receive an email notification with a tracking number once your order is shipped.
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Unclaimed Packages
- Unclaimed packages incur a charge equal to the delivery cost plus an additional 30 SEK handling fee.
International Shipping
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General Information
- We aim to dispatch orders within 24-48 hours. Orders placed on weekends or bank holidays are processed the next business day. If there are significant delays, we'll notify you via email.
- We're not responsible for packages marked as delivered by the freight company. We recommend choosing delivery to an access point for security reasons. If you suspect theft, report it to the shipping company and the police.
- For UPS home delivery, you can set options through UPS My Choice.
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Shipping Rates & Delivery Estimates
- Shipping charges are calculated at checkout.
- Estimated delivery times:
- Norway/Finland/Denmark: 3-5 Business Days
- UK: 3-7 Business Days
- EUR: 4-10 Business Days
- USA: 7-15 Business Days
- AUS: 10-20 Business Days
- Elsewhere: 5-25 Business Days.
- Contact us for specific delivery time estimates for your country.
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Unclaimed Packages
- Unclaimed packages incur a charge equal to the delivery cost plus an additional 30 SEK handling fee.
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Customs Delays
- Local customs may hold packages for 2-3 days, which is beyond our control.
Payment Information
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How do you handle my payment information?
- Your payment information is secure with Shopify. As a store on their platform, we don't have access to specific details about your payment methods. Shopify uses advanced encryption technology and adheres to industry security standards to ensure the highest level of protection for your personal and financial information.
Product Information
- We strive to represent our products as accurately as possible. However, we don't guarantee that product images reflect their exact appearance. Differences might arise due to monitor settings, photo quality, and resolution.
- We reserve the right to correct any misprints on our website, and we can't guarantee that all products will always be in stock.
Changes to Terms
- We reserve the right to modify these terms at any time. Any changes will be posted on our website. By placing an order or visiting our website, you accept any changes made to these terms.
Contact Information
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Glossgods Cosmetics
- Located in Umeå, Sweden.
- Address: Gloss of Sweden AB, Västra Norrlandsgatan 10D, 90327 Umeå, Sweden.
- Email: customercare@glossgods.com
- Company Registration Number: 559062-0869
Cookies & Personal Data
- Cookies: Visitors to our website should be informed that cookies are used for integrity purposes. You can set your browser to deny cookies by default.
- Personal Data: By shopping at Glossgods Cosmetics, you accept our data protection policy. We value your privacy and never collect more information than necessary. We never sell or transfer your data without a legal basis. For a detailed breakdown of how we handle your data, please refer to our Privacy Policy.
Right of Withdrawal
- You have a legal right to a 14-day withdrawal period after receiving a product you ordered. To exercise this right, contact us at customercare@glossgods.com with your details and a clear statement of which items you'd like to return and why.
- Some products, like sealed health or hygiene items, are exempt from this right if their seals are broken.
Reclaims & Complaints
- We inspect all products returned to us. If they're damaged or incorrectly dispatched, we'll resolve the issue in line with consumer protection laws.
- Always contact us before returning a damaged product.
- For complaints, contact customercare@glossgods.com with details of the issue.
- We follow guidelines set by The National Board for Consumer Disputes (ARN) in Sweden.
Disputes & Choice of Law
- If disputes can't be resolved with our customer service, you can turn to The National Board for Consumer Disputes in Sweden (ARN). If you're outside Sweden but within the EU, you can file a complaint online at the European Commission's Online Dispute Resolution platform.
- Disputes concerning these terms shall be interpreted according to Swedish law.
